"We are so delighted with the work - just what we wanted, with the way it was carried out - promptly, efficiently and completely, and with the after service you offer as well. A total package that has ensured we received 1st class service. The team just got on with their job and did it superbly and a special mention for your office staff; anytime I needed to phone through they were so efficient, knowledgable and courteous it was a delight dealing with them."
Wilkinson, Braco
Gardens Galore Difference
The Gardens Galore ethos is rooted in one simple phrase: "No problem, sort it.". It's a phrase Jim and Jamie have been using from Day 1. (Knowing them they came up with it in a garden)
It sums up what we believe to be the difference between us and any other company. 'No' just isn't in our vocabulary - anything is possible.
As a customer you take green fingers for granted. But we also have green ears. We listen carefully and constructively.
The first tool we call on isn't a digger, it's chalk. Your project starts with us walking round the garden with you, discussing ideas, making suggestions and all the time drawing on the ground. This way we can plant a picture in your mind of what the finished garden will look like.
It's all about prep, prep and more prep. One planning visit is never enough, we reckon on at least two to get things absolutely right.
When you're completely happy with the plans (and only when) we'll send you a quote. No surprises, everything is put down in writing - from the spec to the contract and schedule.
Then work can begin. However, even now the talking doesn't end. It's your garden, not ours. So the Project Manager will visit on a daily basis to make sure you're 100% happy with the work in progress.
If you want to change something, we're flexible. (Again "No problem, sort it.")
And even when all the work is completed with a final sweep of a brush, we don't let the grass grow under our feet.
We'll be back in a month to check for snagging.
And we'll be back again in exactly a year to make sure your garden is as perfect as the day we left it.
As far as we know, no one else takes such care with after-sales care. But then maybe no one takes as much pride in their work as we do.
Which is another Gardens Galore difference.
